Legal
Store policies & terms.
Sandior pieces are made to order. Please read these terms before placing an order — submitting an order means you agree to everything below.
Terms & Conditions
By placing an order with SANDIOR, you agree to the following:
- You are at least 18 years old or have permission from a parent or guardian to place an order.
- All information you provide, including your name, shipping address, and contact information, must be accurate.
- Payment must be received in full before your order is placed into production.
- Once an order has been submitted to production, it cannot be canceled, changed, or modified.
- Product colors may appear slightly different due to monitor or phone screen settings.
- SANDIOR reserves the right to refuse or cancel any order for suspected fraud or misuse.
Print-on-Demand Policy
- Every item is made specifically for you after your order is placed.
- Because products are custom-made, production begins only after payment has been confirmed.
- Production typically takes several business days before shipping.
- Shipping times are estimates and may vary due to holidays, weather, or carrier delays.
Payment Policy
Accepted payment methods: Apple Pay.
- Full payment is required before production begins.
- Prices are listed in U.S. Dollars (USD).
- Orders will not be processed until payment has been successfully received.
Shipping Policy
- Customers are responsible for providing the correct shipping address.
- Orders shipped to an incorrect address provided by the customer cannot be refunded.
- Once your order ships, a tracking number will be provided if available.
- Shipping carriers are responsible for delivery after the package leaves the fulfillment facility.
- Delivery times are estimates and are not guaranteed.
Return & Refund Policy
Because every item is made to order, all sales are final. No refunds, returns, or exchanges are accepted for:
- Incorrect size chosen by the customer.
- Incorrect color selected by the customer.
- Change of mind.
- Incorrect shipping address provided by the customer.
Refunds or replacements may be offered if the wrong item was received, the item arrived damaged, or the item contains a manufacturing defect. To request assistance, contact us within 7 days of delivery and include your order details and clear photos of the issue.